We Care About Your Shopping Experience

At LILBEE®, we put your baby’s comfort and your peace of mind at the heart of everything we do. That’s why we have a clear, honest, and friendly Cancellation, Refund, and Return Policy to make sure your experience with us remains joyful—even if things don’t go as planned.

📦 Easy Returns – Within 7 Days

If something isn’t right, don’t worry—we’re here to help.

You can request a return within 7 days of receiving your order if:

  • The product is unused, unwashed, and in original packaging
  • You received the wrong item, damaged item, or there is a manufacturing defect
  • You have a clear unboxing video (from the time you open the parcel, without cuts or edits)

Returns are not accepted for used items, items bought on sale/discount,clearance sale ,customized products, innerwear (like langots), or hygiene-related items.

🚚 How to Return?

  1. Contact us within 7 days of delivery at:
    📧 customercarelilbee@gmail.com
    📞 +91-75300 50215
  2. Share the following:
    • Your order number
    • Reason for return
    • Unboxing video (mandatory)
  3. Once approved, courier the item to:

LILBEE® Returns –21/7M Kanna Creations,  

Tiruchengode, Tamil Nadu – 637211  

Phone: +91-75300 50215

  • Please label your parcel with your name, order ID, and contact number.
  • Return shipping costs are paid by you.

💸 Refunds Made Simple

Once we receive and inspect your returned item:

  • We’ll notify you of the approval or rejection via email or WhatsApp.
  • If approved, your refund will be processed to your original payment method within 3–5 working days.
  • Depending on your bank or payment provider, it might take up to 7 working days to reflect.

🕑 Where’s My Refund?

Didn’t receive your refund yet?

  1. Check your bank or UPI app
  2. Contact your bank or card provider
  3. Still no luck? Contact us at customercarelilbee@gmail.com

We’ll sort it out for you!

❌ Order Cancellation – 1 Hour Window

We get it—sometimes plans change.
You can cancel your order within 1 hour of placing it.

✉️ To cancel:

Send us an email at customercarelilbee@gmail.com or call us at +91-75300 50215

💡 Important:

  • Orders canceled within 1 hour will be refunded after deducting 3.3% processing charges (Shopify & Payment Gateway +18% GST charges).
  • After 1 hour, we begin processing your order. Post that, cancellation isn’t possible.
  • If the order is already shipped, you cannot cancel or redirect it.

🔁 Replacements or Exchanges

We happily replace products if:

  • They are damaged, defective, or incorrect
  • Reported with unboxing video within 24 hours

Let us know and we’ll send a fresh one your way!

🎁 Used Discount Code?

If you cancel an order made using a discount coupon, the code will be treated as used and cannot be reused or reissued.

📢 A Note from LILBEE®

We’re a small, loving brand run by moms and baby care experts. Every order is packed with care. These policies are designed to maintain transparency and fairness for both our team and our cherished customers.

We truly appreciate your trust in LILBEE® – The Quality You Trust.
If you ever need help, we’re just a message away. 💛

Questions? Confused? Need Help?
 📧 Email us at customercarelilbee@gmail.com
 📞 Call us at +91-75300 50215
 🌐 Visit us at www.lilbee.co.in