Last Updated: 21/06/2025

Your Baby’s Comfort Starts with a Trusted Delivery

At LILBEE®, we take pride in delivering not just premium baby care products, but also peace of mind to every parent. We understand that each order is not just a package, but a bundle of care, love, and expectation. Our Shipping & Delivery Policy outlines everything you need to know for a seamless shopping experience with us.

1. Shipping Commitment

We are committed to ensuring that your LILBEE® order reaches you in perfect condition, on time. All products are carefully checked, packed in secure, tamper-proof packaging, and dispatched with reputed courier partners.

  • All orders for our products are processed within 24 hours to 4 business days after confirmation, excluding Sundays and public holidays.
  • Dispatch time may vary slightly during festivals, high-demand seasons, or special sales.

2. Domestic Shipping Policy (India)

  • Standard Delivery Timeline: 4 to 7 working days from the dispatch date.
  • Extended Delivery Time (in rare cases): 7 to 10 working days, depending on delivery location and accessibility.
  • Free Shipping: Available on all orders above ₹1000/-.
  • For orders below ₹1000/-, a nominal shipping fee is applicable and will be shown at checkout.

Please Note:

  • Orders are shipped only on business days (Monday to Saturday).
  • Orders placed after 5 PM or during public holidays will be processed the next working day.
  • All items ordered together in one cart will be shipped to a single address. To ship to multiple addresses, place separate orders.

3. Delivery Process & Protocol

  • Once your order is shipped, you will receive an email or SMS with tracking details.
  • Our delivery executive may attempt to contact you before delivery. If unreachable, the order may be left at your doorstep (if safe to do so).
  • Please ensure the delivery OTP is shared only upon physically receiving the product. LILBEE® is not responsible for parcels marked “Delivered” but not received due to OTP misuse.
  • For safety, do not accept delivery if the outer packaging is tampered. If accepted, we consider it a valid delivery, and no refunds/replacements will be processed on such claims.

4. Order Issues – Missing/Wrong Product

If you receive:

  • A product missing from your order,
  • A wrong product (different from invoice),

Please email us at customercarelilbee@gmail.com within 24 hours of delivery, along with:

  • An unboxing video showing the issue clearly.
  • And Your order number, details.

No complaint will be processed without a clear unboxing video.

5. Change of Shipping Address

We do not entertain address change requests after dispatch. Please double-check your shipping details before placing your order. LILBEE® will not be responsible for non-delivery or delays caused by incorrect/incomplete addresses provided by the customer.

6. Undeliverable Orders

Orders may be marked undeliverable if:

  • The address provided is incorrect/incomplete.
  • The customer is not available during multiple delivery attempts.
  • The customer refuses delivery.

Such returned orders may incur:

  • Return shipping charges.
  • Restocking fees as applicable.

Customers will be contacted to arrange re-shipment or refund (minus applicable charges).

7. Lost, Delayed or Stolen Parcels

  • If tracking shows “Delivered” but you have not received the product, please contact your local courier office immediately.
  • LILBEE® is not liable for packages lost or stolen after tracking shows successful delivery.
  • Delivery delays due to weather, strikes, natural disasters, or other unforeseen factors are out of our control. We’ll keep you updated via email/SMS on any such delays.

8. Return & Exchange Policy

  • We accept return requests within 2 days of delivery only if:
    • The product is unused.
    • The product is in its original packaging.
    • You provide an unboxing video.
  • Return shipping charges are to be borne by the customer unless the return is due to our error.
  • Once the returned item is received and inspected, refunds will be processed within 7–10 business days, after deducting shipping or restocking charges (if applicable).

9. Product Cancellation Policy

  • Orders can be cancelled within 1 hour of placement.
  • After this window, the order is sent for processing and cannot be cancelled.
  • Orders cannot be cancelled after dispatch.

10. International Shipping Policy

We offer worldwide shipping for our LILBEE® customers living outside India.

  • Dispatch Timeline: 1–2 business days post order confirmation.
  • Delivery Time: 4–10 working days based on destination and customs clearance.
  • All international orders are shipped via trusted partners such as DHL/FedEx.
  • Shipping charges vary based on destination, package weight, and dimensions — shown at checkout.

Customs & Duties:

  • Import duties, taxes, and customs fees are not included in our pricing.
  • These charges (if applicable) must be paid by the customer to the shipping carrier at the time of delivery.
  • We recommend checking your country’s customs policies before ordering

No Returns/Replacements:

  • We do not offer returns or replacements on international orders.
  • Orders returned due to unpaid customs charges or non-delivery will be refunded only after deducting all logistics and customs handling charges.

11. Payment Verification & Security

  • All transactions are 100% secure.
  • We accept domestic cards, UPI, and major wallet payments.
  • For international customers, only 3D Secure-enabled cards are accepted.

12. Customer Support

For any questions, order tracking, or complaints, please reach us via:

📧 Email: customercarelilbee@gmail.com
 📞 Phone: +91-75300 50215

 📱 Instagram DM: @lilbeeindia

 🌐 Website: www.lilbee.co.in

Our team is available Monday to Saturday | 10 AM – 6 PM IST

13. Policy Updates & Consent

LILBEE® reserves the right to modify this shipping policy at any time without prior notice. By placing an order on our website, you agree to the terms and conditions outlined in this Shipping & Delivery Policy.